MGT300 CHAPTER 4 : MEASURING THE SUCCESS OF STRATEGIC INITIATIVE


LEARNING OUTCOMES :

  • Compare efficiency IT metrics and effectiveness IT metrics.
  • List and describe five common types of efficiency IT metrics
  • List and describe four types of effectiveness IT metrics
  • Explain customer metrics and their importance to an organization

MEASURING INFORMATION TECHNOLOGY SUCCESS
  • Key performance indicator - to measure that are tied to business drivers and metrics are detailed measures that feed KPI's.
EFFICIENCY AND EFFECTIVENESS 
  • Efficiency: measures the performance of the IT system it self including throughput, speed and availability.
  • Effectiveness : measures the impact IT has on business processes and activities including customers satisfaction, conversion rates, and sell-through increases.
BENCHMARKING - BASELINING METRICS
  • Benchmarking is a process of continuously measuring system results. It is comparing those results to optimal system performance and identifying steps and procedures to improve system performance.
Related image


INTERRELATIONSHIPS OF EFFICIENCY AND EFFECTIVENESS IT METRICS 
  • - Efficiency IT Metrics :
  1. Throughput : the amount of information that can travel through a system at any point
  2. Transaction speed : the amount of time a system is available for users
  3. System availability : the number of hours a system is available for users\
  4. Information accuracy : the extent to which a system generates the correct results
  5. Web traffic : includes a host of benchmaks such as the number of page views, the number od unique visitors
  6. Response time : the time takes to respond to user interactions such as a mouse click
  • -Effectiveness IT Metrics :
  1. Usability : is degrees of freedom, which measures the number of clicks required to find desired information
  2. Customer satisfaction : measured by such benchmarks as satisfaction surveys, percentages of existing customers retained and increases in revenue
  3. Conversion rates : the numbers of customer an organization "touches" for the first time and persuades to purchase its products or services
  4. Financial : such as return on investment, cost benefit analysis including development and maintenance.
Image result for interrelationships of efficiency and effectiveness it metrics
INTERRELATIONSHIP BETWEEN EFFICIENCY AND EFFECTIVENESS IT METRICS

WEBSITE METRICS includes:
  • ABANDONED REGISTRATIONS 
  • ABANDONED SHOPPING CARDS
  • CLICK THROUGH 
  • CONVERSION RATES
  • COST PER THOUSAND
  • PAGE EXPOSURES
  • TOTAL HITS 
  • UNIQUE VISITORS
SUPPLY CHAIN MANAGEMENT METRICS
  1. Back order : a back order is demand against an item whose current stock level is insufficient to satisfy demand
  2. Customer order promised cycle time : the anticipated agreed upon cycle time of a purchased order
  3. Customer order actual cycle time : the average time it takes actually fill a customer's purchase order.
  4. Inventory turnovers : it is the one of the most commonly used supply chain management.

CUSTOMER RELATIONSHIP MANAGEMENT METRICS :

Image result for customers relationship management metrics
BPR & ERP METRICS :
  • The balanced scorecard enables organizations to measure and manage strategic initiatives 


Image result for BPR AND ERP METRICS

THANK YOU ;)



Comments

Post a Comment

Popular posts from this blog

MGT 300 CHAPTER 11 : CUSTOMER RELATIONSHIP MANAGEMENT

Image
LEARNING OUTCOMES : Compare operational and analytical customer relationship management Identify the primary forces driving the explosive growth of the customers relationship management Define the relationship between decision making and analytical customers relationship management Summarize the best practice for implementing a successful customer relationship management system CUSTOMER RELATIONSHIP MANAGEMENT (SCM) -CRM enables a organization to :  *provide better customer service  *make call centers more efficient  *cross sell products more effectively  *simply marketing and sales processes  *discover new customers RECENCY, FREQUENCY, and, MONETARY VALUE -Organization can find their most valuable customers through 'RFM' stand for Recency, Frequency, and Monetary value.    *How recently a customers purchased items (Recency)    *How frequently a customers purchased items (Frequency)    *How much a customer spends on each purchase (Monetary)
Read more

MGT 300 CHAPTER 10 : EXTENDING THE ORGANIZATION SUPPLY CHAIN MANAGEMENT

Image
LEARNING OUTCOMES : List and describe the components of a typical supply chain Define the relationship between decision making and supply chains management  Describe the four changes resulting from advance in IT that are driving supply chains Summarize the best practices for implementing a successful supply chain management system BASICS OF SUPPLY CHAIN -Supply chain has three main links : *Materials flow from suppliers and their upstream suppliers at all levels *Transformation of materials into semi finished and finished products through the organization's own production process. *Distribution of products to customers and their downstream customers at all levels -Organizations must embrace technologies that can effectively manage supply chains INFORMATION TECHNOLOGY'S ROLE IN THE SUPPLY CHAIN VISIBILITY  -Supply chain visibility is the ability to view all areas up and down the supply chain. Changing supply chains requires a comprehens
Read more

MGT 300 CHAPTER 6 : VALUING ORGANIZATIONAL INFORMATION

Image
LEARNING OUTCOMES : Describe the broad levels, formats, and granularities of information. Differentiate between transactional and analytical information. List, describe of each the five characteristics of high quality information Impact of low quality information on an organization and the benefits. ORGANIZATIONAL INFORMATION LEVELS, FORMATS, AND GRANULARITIES OF ORGANIZATIONAL INFORMATION. TRANSACTIONAL INFORMATION VERSES ANALYTICAL INFORMATION THE VALUE OF QUALITY INFORMATION - CHARACTERISTIC OF HIGH QUALITY INFORMATION ACCURACY : Measurements is their quality og being true or correct, event in small details. COMPLETENESS : The information must have being complete. For example is the address complete including street, city and state. CONSISTENCY : is aggregate or summary information in agreement with detaile d information. UNIQUENESS : is each information must have their own uniqueness to ensure the customer easy to remember this information. TI
Read more