IlmuILAHI

LEARNING OUTCOMES : Describe the advantages and disadvantages of insourcing, outsourcing, and offshore outsourcing. Describe why outsourcing is a critical business decision. OUTSOURCING PROJECTS  -Insourcing (in-house-development) : is a common approach using the professional expertise within an organization's information technology system -Outsourcing : is an arrangement by which one organization provides a service or services for another organization that chooses not perform them in house  *Reasons companies outsource * 3 TYPES OF OUTSOURCING  Onshore outsourcing : engaging another company within the same country for services Nearshore outsourcing : contracting an outsourcing arrangement with a company in a nearby country Offshore outsourcing : using organization from developing countries to write code and  develop systems *Big selling point for offshore outsourcing 'inexpensive good work'.

LEARNING OUTCOMES : Identify the different ways in which companies collaborate using technology Compare the different categories of collaboration technologies Define the fundamental concepts of a knowledge management system Provide an examples of a content management system along with it is business purpose Evaluate the advantages of using a workflow management system Explain how groupware can benefits a business TEAM, PARTNERSHIPS, and ALLIANCES       - Organizations create and use teams, partnerships and alliances to :         * Undertake new initiatives        *Address both minor and major problems        *Capitalize on significant opportunities         *Organization create teams, partnerships, and alliances both internally with employee and externally with other organizations         *Collaboration system can support the work of team by facilitating the sharing and flow of information       *Organizations form alliances and partnerships with

      LEARNING OUTCOMES : Compare e-commerce and e-business Compare the four types of e-business models Describe the benefits and challenges associated with e-business Explain the differences among e-shops, e-malls, and online auctions  E-COMMERCE AND E-BUSINESS      *E-commerce is the buying and selling of goods and services over the internet which is online               transaction.      *E-business is the conducting of business on the internet including not only buying and selling             but also serving customers and collaborating with business partners. E-BUSINESS E-BUSINESS MODELS      *E-business model is an approach to conducting electronic business on the internet Business-to-Business (B2B)       -Electronic marketplace (e-marketpalce) : interactive business communities providing a central                 market where  multiple buyers and sellers can engage in e-business activities.       -Electronic mark

LEARNING OUTCOMES : Describe the role information plays in enterprise resources planning systems Identify the primary forces driving the explosive growth of enterprise resources planning systems  Explain the business value of integrating supply chain management, customer relationship management, and enterprise resources planning systems ENTERPRISE RESOURCES PLANNING (ERP) -At the heart of all ERP systems is a databases when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system - ERP systems automate business processes  BRINGING THE ORGANIZATION TOGETHER  - Organization before ERP -In most organization, information has traditionally been isolated within specific departments, whether on an individual databases, in a file cabinet or on an employee's PC. * DISADVANTAGES :  -updates issues  -redundancy -inaccurate information across databases -different formats of i

LEARNING OUTCOMES : Compare operational and analytical customer relationship management Identify the primary forces driving the explosive growth of the customers relationship management Define the relationship between decision making and analytical customers relationship management Summarize the best practice for implementing a successful customer relationship management system CUSTOMER RELATIONSHIP MANAGEMENT (SCM) -CRM enables a organization to :  *provide better customer service  *make call centers more efficient  *cross sell products more effectively  *simply marketing and sales processes  *discover new customers RECENCY, FREQUENCY, and, MONETARY VALUE -Organization can find their most valuable customers through 'RFM' stand for Recency, Frequency, and Monetary value.    *How recently a customers purchased items (Recency)    *How frequently a customers purchased items (Frequency)    *How much a customer spends on each purchase (Monetary)